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Complaints About an Appliance Repair or Warranty in Arizona
Where to go when a repair goes wrong, from official agency pages checked November 1, 2026. This is general information, not legal advice.
First step
Contact the shop or company in writing. Describe the problem, the dates and what you want, and include copies of receipts, quotes and warranties. Keep the originals.
State routes
- The Arizona Attorney General investigates consumer complaints about deceptive or unfair practices in the sale or advertisement of goods or services. File online or download the form. (Arizona Attorney General: File a Consumer Complaint)
- Complaints to the Arizona Attorney General are confidential. The office does not act as your attorney and cannot guarantee a resolution. Phoenix: (602) 542-5763; Tucson: (520) 628-6648. (Arizona Attorney General: File a Consumer Complaint)
- Under the Consumer Fraud Act, a private citizen may also bring an action within one year from the date the claim arises. (Arizona Attorney General: File a Consumer Complaint)
- A complaint to the Registrar of Contractors about a licensed contractor must be filed within two years after the project is completed (for new construction, after the earlier of close of escrow or occupancy). (Arizona Legislature: A.R.S. 32-1162, Statute of limitations)
- The Registrar of Contractors says: for new construction, complaints against licensed contractors must be filed within two years from the close of escrow or actual occupancy, whichever occurred first. (Arizona Registrar of Contractors: File a Complaint)
- For remodel or repairs, complaints against licensed contractors must be filed within two years from the date work was last performed. (Arizona Registrar of Contractors: File a Complaint)
- File online through the Registrar's My Account portal: register or log in, choose File a Complaint, attach files and submit. The Registrar says an investigator reaches out within a couple of days. Paper forms are also offered for Licensed, Unlicensed and Non-Payment complaints. (Arizona Registrar of Contractors: File a Complaint)
- Registrar of Contractors phones: (602) 542-1525 and 1-877-692-9762. Customer service is open Monday to Friday, 8:30 a.m. to 4:30 p.m. (Arizona Registrar of Contractors: File a Complaint)
- The Registrar may not cite a contractor for workmanship if the contractor was not given a chance to inspect the work within fifteen days after written notice from the Registrar. (Arizona Legislature: A.R.S. 32-1155, Filing of complaint)
- Check a contractor's license with the Registrar's Contractor Search. (Arizona Registrar of Contractors: Contractor Search)
Licensing rules for repair techs: who can repair appliances in Arizona.
FAQ
Where do I complain about an appliance repair business in Arizona?
For deceptive or unfair practices, file with the Arizona Attorney General (complaints are confidential). For a licensed contractor, the Registrar of Contractors takes complaints within two years of finishing the project. Sources: Arizona Attorney General; Arizona Legislature.
How long do I have to file a complaint with the Arizona Registrar of Contractors?
Two years. For remodels or repairs, from the date work was last performed. For new construction, from close of escrow or actual occupancy, whichever came first. File online or on a paper form, or call (602) 542-1525. Source: Arizona Registrar of Contractors.
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